Must You Have ‘Executive Support’ To Begin Customer Experience Improvements? + MORE 03/01/2013
I was reading a LinkedIn discussion started by a medical products company officer looking for advice on starting customer experience improvement. She kicked things off with the following request: “Ready to implement a customer experience movement. I would appreciate any advice/direction you can sh.... More »
Facebook updates iOS app with voice messaging, video recording and easier way to mark News Feed items as spam + MORE 01/28/2013
Facebook today released an update for its main iOS application, which includes voice messaging and video recording, as well as a more efficient way to hide ads and mark posts as spam directly from News Feed.
Voice messages are a new feature of Facebook’s standalone Messenger app that has been .... More »
7 Questions To Ask Before Taking Your Brand Social + MORE 04/02/2013
Social media can be very powerful if executed properly. As I discussed in my previous blog on social authority, social has an impact on brand perception. But it isn’t just a positive one – if done carelessly or ineffectively it could have a negative impact as well.
Media today is consumed with â.... More »
What Republicans are thinking on the sequester (one man’s guess) + MORE 02/26/2013
Ezra on Twitter asks for a Republican version of this Jonathan Chait column, which basically suggests the Republicans don’t know what they are doing with their policies on sequestration. Ezra has himself raised similar questions. I am not a Republican, but I do like a challenge, so here is.... More »
Facebook creates new requirements for PMD program + MORE 03/04/2013
Facebook today announced that it will once again accept new applications to the Preferred Marketing Developer Program, but with two key changes. Applicants must be referred by a Facebook employee or an existing PMD and there will be additional requirements for earning badges.
Current PMDs will have .... More »
Purpose: How Facebook Built an Empire
– http://www.socialmediaexaminer.com/
Does your business have a purpose?Are you wondering how having a purpose can help drive the success of your business?To learn how Mark Zuckerburg has grown his empire, I interview Ekaterina Walter for this episode of the Social Media Marketing podcast.More About This ShowThe Social Media Marketing podcast is a show from Social Media Examiner.It’s designed to help busy marketers and business owners discover what works with social media marketing…
Online Marketing News: Retail + Big Data, Fans Love Brands, Slideshare Generates Leads
– http://www.toprankblog.com/
The Retailer’s Guide to Big Data
The explosion of mobile and social media has changed the ways that retailers view customer data. This recent infographic from Monetate takes a dive into big data and presents challenges, goals, and tips for developing a big data game plan.
Google To Hire More Help, Users Enticed To Search While Signed In
Google is determined to see G+, local search, and personalized search succeed. To that end, they’re hiring a new product marketing manager for search…
Wells Fargo Earnings Basically Right In Line — Stock Going Nowhere
– http://www.businessinsider.com/
Pretty snoozy start to bank earnings season. Wells Faro basically right in line. Wells Fargo $WFC reported Q4 EPS of $0.91, 2c better. Revs $21.9B vs $21.3B — Streetinsider.com (@Street_Insider) January 11, 2013 Please follow Clusterstock on Twitter and Facebook.Join the conversation about this story »
Facebook Appears To Test A Feature Where It Could Cost As Much As $100 To Send A Message (FB)
– http://www.businessinsider.com/
Last night, a Mashable reporter named Chris Tayler tried to message Mark Zuckerberg on Facebook. What Tayler saw next was incredible. Facebook told him he could send Zuckerberg a note, but that it would get stuck in Zuckerberg’s spam filter. That is, unless Taylor was willing to pay $100. This is what the message looked like: This morning, we tried to recreate this scenario, but it didn’t work. We wrote and sent Zuckerberg a message and never saw the $100 offer…Surprise: Teenagers Say Facebook Isn’t Their Most Used Site (FB)
– http://www.businessinsider.com/
Tumblr beat out Facebook in a recent survey of what teenagers use online. Inspired by Branch co-founder Josh Miller’s recent post about how his 15-year-old sister uses the Internet, Y Combinator partner Garry Tan surveyed a bunch of teenagers and young adults to find out which services they use regularly. With help from YC-backed Survata, Tan surveyed a total of 1,038 people from two different groups: people aged 13-18, and 19-25. Here’s what he found: Tumblr is the most used site…Start the new year hacking
– http://www.jarche.com/
Here are some of the observations and insights that were shared via social media during the past week or two.
Christian Wiman: “At some point you have to believe that the inadequacies of words you use will be transcended by the faith with which you use them.” – via @JohnnieMoore
The Icarus Deception: “if you blame your lack of job prospects on the tepid demand for hardworking, competent, but replaceable workers, you haven’t told us anything we didn’t already know…
Christian Wiman: “At some point you have to believe that the inadequacies of words you use will be transcended by the faith with which you use them.” – via @JohnnieMoore
The Icarus Deception: “if you blame your lack of job prospects on the tepid demand for hardworking, competent, but replaceable workers, you haven’t told us anything we didn’t already know…
Online Marketing Success Through Email Marketing Services
– http://www.business2community.com/
When a company is interested in effective and economic ways of advertising their products and services, engaging in email marketing services is the way since it helps bringing more customers into a company’s website and establishes interminable relationships with them which can help to enhance sales. Email marketing services should also be upgraded in order to attain statistics that can be useful for the company’s marketing campaign.Results should include all the data of the people who have visited the company’s website, trends and behaviors…
Groupon Is Up 97% Since November 12 (GRPN)
– http://www.businessinsider.com/
Back in November, Groupon’s board met to decide whether or not to fire CEO and founder Andrew Mason. Since right around then, the stock has been on a tear. It’s up 97% since November. You loaded the boat and doubled your money, right? Please follow SAI on Twitter and Facebook.Join the conversation about this story »